Shipping policy
Shipping Policy
Effective Date: October 27, 2025
Store: Alaila Carroll Style
Thank you for shopping with Alaila Carroll Style. Each of our luxury designs is crafted to order to ensure the highest level of quality, detail, and exclusivity. Please review our shipping policy below to understand how and when your items will arrive.
Processing Time
Each order is custom-made to order and carefully inspected before shipment.
Please allow up to 25 business days from the date of purchase for your item to be completed and prepared for shipment.
Once your order is ready, you will receive a shipping confirmation email with your tracking information.
Business days exclude weekends and holidays.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the weight of your order.
Delivery times vary depending on your location and the shipping method selected at checkout.
Please note:
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Domestic U.S. orders typically arrive within 3–7 business days after shipment.
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International shipping times vary based on customs processing and local delivery standards.
Order Tracking
When your order ships, you will receive an email with your tracking number and a link to monitor your package’s journey.
Please allow up to 48 hours for tracking updates to appear once your order has shipped.
Preorders & Custom Requests
If you place a preorder or request a special customization, additional processing time may apply.
We’ll communicate estimated shipping dates clearly via email for all custom or preorder items.
Shipping Delays
While we strive to ensure timely delivery, Alaila Carroll Style is not responsible for shipping delays caused by carriers, customs, weather conditions, or other factors beyond our control.
Incorrect Addresses
Please double-check your shipping address before submitting your order.
If an incorrect address is provided, we are not responsible for lost or undelivered packages.
If your order has not yet shipped, contact us immediately at alailacarrollstyle@yahoo.com to correct any address errors.
Lost or Damaged Packages
If your package is lost or arrives damaged, please notify us within 7 days of delivery at alailacarrollstyle@yahoo.com.
We will assist you in filing a claim with the carrier and work toward a suitable resolution.
Contact Us
For all shipping-related questions or updates about your order, don't hesitate to get in touch with our customer care team at:
📧 alailacarrolstyle@yahoo.com
📍 Alaila Carroll Style, 2018 Place Rebecca Ln Unit N4, Houston, TX 77090