Contact ALAILA Carroll @alailacarrollstyle@yahoo.com

For any questions or assistance with your return or exchange, please reach out to our support team at:
📧 alailacarrollstyle@yahoo.com
📍 6129 Dryad Dr, Houston, TX 77035

Thank you for shopping with Alaila Carroll Style, where luxury meets timeless design.

Refund & Exchange Policy

Effective Date: October 27, 2025
Store: Alaila Carroll Style

At Alaila Carroll Style, we value your satisfaction and want you to love every piece you purchase from us. If for any reason you are not completely satisfied with your order, we gladly accept returns or exchanges within 30 days of delivery.

Returns

To be eligible for a return, your item must:

Be unworn, unused, and in its original, resalable condition
Be returned in the original packaging (if possible)
Include proof of purchase (such as your order confirmation or packing slip)

Please send your return to:
Alaila Carroll Style
6129 Dryad Dr.
Houston, TX 77035

Once your return is received and inspected, we will notify you by email that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

We accept exchanges for items of equal or lesser value within 30 days of delivery.
To qualify for an exchange:

The merchandise must be unworn, unused, and in resalable condition
Contact us at alailacarrollstyle@yahoo.com with your order number and details about the product you’d like to exchange.

Once your return is received and approved, your replacement item will be shipped to you at no additional charge.

Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

Sale or clearance items
Gift cards
Custom or special-order products

Shipping Returns

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you are exchanging an item, we will cover the shipping cost for the replacement product sent to you.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery at alailacarrollstyle@yahoo.com with a photo and your order number, so we can make it right promptly.

Contact Us

For any questions or assistance with your return or exchange, please reach out to our support team at:
📧 alailacarrollstyle@yahoo.com
📍 6129 Dryad Dr, Houston, TX 77035

Thank you for shopping with Alaila Carroll Style, where luxury meets timeless design.

Shop now

Shipping Policy

Effective Date: October 27, 2025

Store: Alaila Carroll Style

Thank you for shopping with Alaila Carroll Style. Each of our luxury designs is crafted to order to ensure the highest level of quality, detail, and exclusivity. Please review our shipping policy below to understand how and when your items will arrive.

Processing Time

Each order is custom-made and carefully inspected before shipment.

Please allow up to 25 business days from the date of purchase for your item to be completed and prepared for shipment.

Once your order is ready, you will receive a shipping confirmation email with your tracking information.

Business days exclude weekends and holidays.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the weight of your order.

Delivery times vary depending on your location and the shipping method selected at checkout.

Please note:

Domestic U.S. orders typically arrive within 3–7 business days after shipment.
International shipping times vary based on customs processing and local delivery standards.

Order Tracking

When your order ships, you will receive an email with your tracking number and a link to monitor your package’s journey.

Please allow up to 48 hours for tracking updates to appear once your order has shipped.

Preorders & Custom Requests

If you place a preorder or request a special customization, additional processing time may apply.

We’ll communicate estimated shipping dates clearly via email for all custom or preorder items.

Shipping Delays

While we strive to ensure timely delivery, Alaila Carroll Style is not responsible for shipping delays caused by carriers, customs, weather conditions, or other factors beyond our control.

Incorrect Addresses

Please double-check your shipping address before submitting your order.

If an incorrect address is provided, we are not responsible for lost or undelivered packages.

If your order has not yet shipped, contact us immediately at alailacarrollstyle@yahoo.com to correct any address errors.

Lost or Damaged Packages

If your package is lost or arrives damaged, please notify us within 7 days of delivery at alailacarrollstyle@yahoo.com.

We will assist you in filing a claim with the carrier and work toward a suitable resolution.

Contact Us

For all shipping-related questions or updates about your order, please contact our customer care team at:

📧 alailacarrollstyle@yahoo.com
📍 Alaila Carroll Style

6129 Dryad Dr.

Houston, TX 77035

Privacy Policy for Alaila Carroll Style

Effective Date: November 6, 2025

Website: https://www.alailacarrollstyle.com

At Alaila Carroll Style, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us online. By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to process your orders and enhance your shopping experience.

a. Personal Information

When you place an order, register for an account, or contact us, we may collect:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through Shopify or other third-party processors)

b. Non-Personal Information

We may also collect:

Browser type and device information
IP address
Pages visited and time spent on the site
Cookies and analytics data to improve site performance

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill orders
To communicate with you about your purchases, shipping, or customer service inquiries
To send promotional offers, newsletters, or updates (only if you opt-in)
To improve our products, website experience, and customer support
To prevent fraudulent activity and ensure transaction security

3. How We Store and Protect Your Data

Your data is securely stored through Shopify’s data storage system, databases, and applications.

All data is encrypted and protected using industry-standard security measures.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Sharing of Information

We respect your privacy and do not sell or rent your personal data.

However, we may share limited information with:

Service providers such as payment processors, shipping carriers, and email marketing platforms to complete your purchase or deliver communications.
Legal authorities if required by law or to protect our business, customers, or rights.

All third-party partners are required to keep your information secure and use it only for the agreed purposes.

5. Cookies and Tracking Technologies

Our website uses cookies to personalize your shopping experience and analyze traffic.

You can choose to disable cookies in your browser settings, but some site features may not function properly.

6. Your Rights

You have the right to:

Access, correct, or update your personal information
Request deletion of your data (subject to legal or transactional requirements)
Opt out of marketing emails at any time by clicking “Unsubscribe” at the bottom of our emails

For any data-related requests, contact us at info@alailacarrollstyle.com.

7. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these sites.

Please review their policies before providing personal information.

8. Policy Updates

We may update this Privacy Policy periodically.

Any changes will be posted on this page with the updated effective date.

We encourage you to review this page regularly to stay informed.