Refund, Return, Exchange, and Cancellation Policy

Effective Date: October 27, 2025
Store: Alaila Carroll Style

At Alaila Carroll Style, we want you to love your purchase. Because our products are crafted to order specifically for each customer, cancellations, returns, refunds, and exchanges are governed by the following terms.

Five-Day Cancellation Grace Period

Customers have five (5) calendar days from the date an order is placed to change their minds, cancel the order, and request a refund before production begins.

All cancellation and refund requests must be submitted in writing to alailacarrollstyle@yahoo.com within the five-day grace period.

If a written cancellation request is not received within five (5) calendar days, the order will be released into production and the crafting process will begin. Once production has started, the order cannot be canceled or refunded while it is being crafted.

Because the product is crafted specifically for the customer, the customer must wait until the completed order has been delivered before requesting a return, refund, or exchange.

Ten-Day Return or Exchange Request Period

Customers have ten (10) calendar days from the date of delivery to submit a written return, refund, or exchange request.

Requests must be emailed to alailacarrollstyle@yahoo.com and include:

• The customer’s full name

• The order number

• The product being returned or exchanged

• The reason for the request

• Photographs when the product is damaged, defective, incorrect, or otherwise at issue

Telephone calls, social-media messages, and verbal requests do not constitute written authorization. All requests, approvals, authorization codes, return instructions, and related communications must be in writing.

Written Approval and Authorization Code Required

Customers must receive written approval from Alaila Carroll Style before returning any product.

If a request is approved, Alaila Carroll Style will provide the customer with:

• Written return or exchange authorization

• A refund approval code or exchange approval code

• Return instructions

• The authorized return address

Do not return a product without prior written approval and a valid authorization code. Alaila Carroll Style reserves the right to refuse an unauthorized return and deny the associated refund or exchange.

Receiving authorization does not guarantee a refund or exchange. Final eligibility will be determined after the returned product has been received and inspected.

Return Deadline

After receiving written approval and an authorization code, the customer has ten (10) business days to give the return package to an approved trackable shipping carrier, such as UPS, USPS, FedEx, or another recognized carrier.

The carrier acceptance date or official postmark must be no later than the tenth business day following the date written authorization was issued.

Returns shipped after this deadline may be refused, and the associated refund or exchange may be denied.

Tracking Requirement

All returned products must be shipped using a trackable delivery service. The customer must provide Alaila Carroll Style with the carrier’s name and valid tracking number in writing.

Alaila Carroll Style must be able to track the package throughout the return process. Customers should retain their shipping receipt and tracking information until the return, refund, or exchange has been completed.

Alaila Carroll Style is not responsible for an unauthorized, untracked, lost, misdirected, or stolen return package.

Return Condition Requirements

To qualify for a return, refund, or exchange, the product must be:

• Unworn and unused

• Undamaged and unaltered

• In its original, resalable condition

• Returned with all original tags

• Returned in its original packaging

• Returned with all accessories, certificates, dust bags, boxes, and other materials originally included

• Accompanied by proof of purchase

• Shipped according to the written return instructions

Products that show signs of wear, use, damage, alteration, improper handling, missing packaging, or missing accessories may be refused and returned to the customer without a refund or exchange.

Return Address

Approved returns must be sent only to the address provided in the written return authorization:

Alaila Carroll Style
2018 Place Rebecca Ln, Unit N4
Houston, TX 77090

Sending a product to this address without prior written approval and a valid authorization code does not make the product eligible for a return, refund, or exchange.

Return Shipping Costs

Unless the product was damaged, defective, or incorrect when delivered, the customer is responsible for all return shipping costs. Original shipping charges and return shipping costs are non-refundable.

If an exchange is approved because of a damaged, defective, or incorrect product when delivered, Alaila Carroll Style will cover the cost of shipping the approved replacement product to the customer.

Exchanges

Approved exchanges are available for eligible products of equal or lesser value. The original product must satisfy all return-condition requirements.

The replacement product will be shipped after the original product has been received, inspected, and approved.

If the requested replacement is unavailable, Alaila Carroll Style may offer another eligible product or issue an approved refund to the original payment method.

Damaged, Defective, or Incorrect Products

Customers should inspect their orders immediately upon delivery.

If a product arrives damaged or defective, or if the wrong product was delivered, the customer must contact alailacarrollstyle@yahoo.com in writing within seven (7) calendar days of delivery.

The written notice must include the order number, a description of the issue, and clear photographs showing the product, packaging, and damage or error. Alaila Carroll Style will evaluate the request and provide written instructions.

Customers must not discard, alter, wear, use, or return the product unless instructed to do so in writing.

Non-Returnable and Non-Exchangeable Items

The following items are generally not eligible for return or exchange, except where required by applicable law:

• Sale or clearance merchandise

• Gift cards

• Personalized products

• Special-order products

• Products altered or customized at the customer’s request

• Products that have been worn, used, damaged, or altered after delivery

• Products returned without their original tags, packaging, accessories, or materials

• Products returned without written approval and a valid authorization code

A standard Alaila Carroll Style product being crafted to fulfill an order is governed by the five-day cancellation and post-delivery return terms stated in this policy. Additional personalization, customization, or special-order work may make a product non-returnable.

European Union Cooling-Off Rights

When merchandise is shipped to a customer in the European Union, eligible customers may have the right to cancel or return an order within fourteen (14) days under applicable consumer-protection law.

Returned products must be unworn, unused, undamaged, and in their original condition, with all tags, packaging, accessories, and proof of purchase included.

Certain personalized, customized, or specially made products may be excluded from statutory cooling-off rights where permitted by applicable law. Nothing in this policy is intended to limit any consumer right that cannot legally be waived.

Return Inspection and Approval

Alaila Carroll Style will notify the customer in writing after the returned product has been received and inspected.

The inspection will determine whether the product meets all return requirements. If approved, the customer will receive written confirmation that the refund or exchange has been accepted.

If the return is denied, Alaila Carroll Style will explain the decision in writing. The customer may be responsible for any cost associated with sending an ineligible product back to them.

Refund Processing

Approved refunds will be issued to the original payment method within ten (10) business days after the returned product has been inspected and the refund has been approved.

Banks and credit-card companies may require additional time to process and post a refund. Alaila Carroll Style does not control those processing times.

If more than fifteen (15) business days have passed since receiving written confirmation that a refund was approved, contact alailacarrollstyle@yahoo.com.

Customer Acknowledgment

By placing an order with Alaila Carroll Style, the customer acknowledges and agrees that:

• Products are crafted to order.

• Cancellation requests must be submitted in writing during the five-day grace period.

• Once production begins, an order cannot be canceled or refunded while it is being crafted.

• After delivery, a return, refund, or exchange request must be submitted in writing within ten calendar days.

• The customer must receive written approval and an authorization code before returning the product.

• The approved return must be given to a trackable shipping carrier within ten business days after authorization is issued.

• The customer must provide the tracking information to Alaila Carroll Style in writing.

• The product must satisfy all return-condition requirements before a refund or exchange will be issued.

• Unauthorized returns may be refused, and the associated refund or exchange may be denied.

Contact Information

Alaila Carroll Style
2018 Place Rebecca Ln, Unit N4
Houston, TX 77090

Email: alailacarrollstyle@yahoo.com
Business Number: 346-747-2127
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Closed: Weekends and holidays
Website: https://alailacarrollstyle.com/

Thank you for shopping with Alaila Carroll Style, where luxury meets timeless design.