Refund and Exchange Policy

Refund & Exchange Policy

Effective Date: October 27, 2025
Store: Alaila Carroll Style

At Alaila Carroll Style, we value your satisfaction and want you to love every piece you purchase from us. If for any reason you are not completely satisfied with your order, we gladly accept returns or exchanges within 30 days of delivery.

Returns

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original, resalable condition

  • Be returned in the original packaging (if possible)

  • Include proof of purchase (such as your order confirmation or packing slip)

Please send your return to:
Alaila Carroll Style
2018 Place Rebecca LN, Unit N4, Houston, Texas, 77090

Once your return is received and inspected, we will notify you by email that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

We accept exchanges for items of equal or lesser value within 30 days of delivery.
To qualify for an exchange:

  • The merchandise must be unworn, unused, and in resalable condition

  • Contact us at alailacarrollstyle@yahoo.com with your order number and details about the product you’d like to exchange.

Once your return is received and approved, your replacement item will be shipped to you at no additional charge.

Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

  • Sale or clearance items

  • Gift cards

  • Custom or special-order products

Shipping Returns

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you are exchanging an item, we will cover the shipping cost for the replacement product sent to you.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery at alailacarrollstyle@yahoo.com with a photo and your order number, so we can make it right promptly.

Contact Us

For any questions or assistance with your return or exchange, please reach out to our support team at:
📧 alailacarrollstyle@yahoo.com
📍 2018 Place Rebecca LN, Unit N4, Houston, Texas, 77090

Thank you for shopping with Alaila Carroll Style, where luxury meets timeless design.